A bench deep enough that checkout never gets dropped.
The marketplace is Oordio's safety net — when your trusted cleaners can't take the job, ranked marketplace cleaners receive sequential offers automatically. You control whether it's on, per property.
Context
Where the marketplace fits
The marketplace is the third stage of the assignment ladder. It only activates after your primary cleaner and backup cleaner have both declined or timed out — and only if you have enabled it for that property.
Think of it as a controlled safety net, not a dispatch board. You keep your relationship-first model and the marketplace catches what falls through.
For hosts
How it works on your end
Automatic fallback
When your primary and backup both decline or time out, the marketplace kicks in without you lifting a finger.
Property-level control
Enable or disable the marketplace per property. Some homes only use private cleaners — that is fine.
Sequential, not broadcast
Offers go to one ranked cleaner at a time with timed windows. No bidding wars, no race conditions.
The full flow
From job to confirmed marketplace cleaner
Each marketplace offer has a timed window that shrinks as checkout approaches. If cleaner A declines or times out, cleaner B receives the offer next — automatically.
For cleaners
How cleaners benefit
Discover new clients
Marketplace offers come from hosts whose private cleaners could not take the job — real demand, not spam.
Build your ranking
Accept offers reliably, complete jobs on time, and you move up the ranking for future marketplace offers.
Same payout process
Marketplace jobs pay through Stripe automatically, just like private relationship jobs. No invoicing.
Trust
How ranking works
Marketplace ranking is not first-come-first-served. Oordio evaluates cleaners on signals that predict reliability — because a confirmed cleaner who shows up is worth more than a fast reply that cancels later.
The exact algorithm evolves, but core factors include:
FAQ
Marketplace questions
No. Each property has a toggle. When off, the assignment ladder stops at your backup cleaner. If both decline or time out, you get an escalation notification and handle it manually.
Never leave a checkout unassigned
Start in the web app, or download on iOS and Android.