Terms of Service

Welcome to Oordio. By accessing or using our website, app, or related services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.

1. Description of Service

Oordio provides a platform for coordinating cleaning and turnover operations for short-term rental properties. The Service includes tools for booking sync, cleaner assignment, payments, and related features as described on our website and in the app.

2. Eligibility and Accounts

You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for maintaining the confidentiality of your account and for all activity under your account. You must provide accurate and complete information when registering.

3. Use of the Service

You agree to use the Service only for lawful purposes and in accordance with these Terms. You may not misuse the Service, attempt to gain unauthorised access to any systems or data, or use the Service in any way that could harm Oordio or other users. You are responsible for your conduct and for any content or data you submit.

4. Payments and Subscriptions

Paid plans are billed according to the pricing published on our website or in the app. By subscribing, you authorise us to charge your payment method on a recurring basis until you cancel. Refunds are handled in accordance with our refund policy (as stated at the time of purchase or in the app). We may change pricing with reasonable notice; continued use after changes constitutes acceptance.

5. Termination

You may cancel your account at any time. We may suspend or terminate your access to the Service for breach of these Terms, non-payment, or for any other reason at our discretion. Upon termination, your right to use the Service ceases immediately.

6. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components.

7. Limitation of Liability

To the maximum extent permitted by law, Oordio and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data, arising from your use of the Service.

8. Changes to the Terms

We may modify these Terms from time to time. We will notify you of material changes by posting the updated Terms and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the revised Terms.

9. Governing Law

These Terms are governed by the laws of the jurisdiction in which Oordio operates, without regard to conflict of law principles. Any disputes shall be resolved in the courts of that jurisdiction.

10. Contact

For questions about these Terms of Service, please contact us at support@oordio.com or via the contact details on our website.