The complete Oordio product guide
Every website page, app menu item, settings screen, and feature workflow — documented in one place with deep links. Use the table of contents to jump to any section.
Website
Website Map
Every public page on oordio.com, grouped by the navigation menus in the header. Each link goes to the actual page so you can explore further.
Product
- OverviewLanding page with hero, benefits, and section previews.
- Quick introOne-minute explanation of what Oordio does.
- How it worksBooking sync to completed clean — the full assignment ladder.
- Guest stay linkTokenized guest portal: instructions, requests, mid-stay cleaning.
- Dashboard & actionsOperational visibility — bookings, jobs, and the actions inbox.
- Host featuresLong-form guide to payments, operations, people, and guests.
- Turnover checklistsProperty-level defaults copied to each job; STR consistency and inventory context.
- Cleaning photosReference photos for cleaners and job completion evidence for quality control.
- Cleaner reviewsPost-job ratings and reliability signal — not a public review site.
- Issue reportingHost tracking with verification; guest reports via stay portal with optional photos.
- Mobile & web appScreen tour of the native and web app surfaces.
- IntegrationsAirbnb, PMS (Hostaway, Guesty, OwnerRez, Lodgify), iCal, Vrbo/Booking.com via feed or PMS, Stripe, and more.
- MarketplaceHow the cleaner marketplace works for hosts and cleaners.
- Product guideThis page — the complete reference for every feature and menu.
- Get startedStep-by-step guide to your first turnover.
Solutions
- Short-term rental hostsThe core use case: managing cleans for your Airbnb listings.
- Portfolio operatorsMulti-property tools for professional managers.
- Co-hosts & ops teamsTeam roles, shared inboxes, and scoped access.
- Professional cleanersHow Oordio works from the cleaner side.
- Guest experienceThe guest-facing stay portal for instructions and requests.
- Real estate investorsPassive-owner tooling and delegation workflows.
- Cleaning companiesMulti-cleaner companies using the marketplace.
- Join the marketplaceSign up as a cleaner and start finding work.
Resources
- BlogArticles on STR operations, cleaning, and product updates.
- TestimonialsWhat hosts and cleaners say about Oordio.
- DownloadiOS, Android, and web app links.
- CompareSide-by-side comparison with alternatives.
- ROI calculatorEstimate time and cost savings from switching.
- Alpha feedbackSubmit early-access feedback.
Other pages
- PricingPlans, trials, and subscription details.
- Privacy PolicyHow Oordio handles personal data.
- Terms of ServiceLegal terms governing use of the platform.
Features
Feature Catalog
Features grouped by workflow rather than screen. Each group links to the deeper marketing page where one exists.
Bookings & Calendar
Bookings land from Airbnb, connected PMS platforms, Vrbo, Booking.com, or iCal. Confirmed stays automatically become cleaning jobs. The calendar shows jobs alongside bookings so you can see gaps, overlaps, and turnaround windows at a glance.
- Multi-source syncAirbnb, PMS connectors, iCal, or manual entry — all in one calendar.
- Booking → job creationConfirmed bookings auto-generate cleaning jobs.
- Calendar viewsDay, week, and month views filtered by property or cleaner.
- Time-change handlingSignificant checkout changes trigger re-confirmation or reassignment.
- Manual bookingsAdd bookings for properties not connected to a channel.
Jobs & Assignment Flow
The assignment ladder offers each job to the primary cleaner first, then backup, then the marketplace. Acceptance windows are dynamic based on urgency and the 48-hour-before-checkout hard deadline.
- Relationship-first ladderPrimary → backup → marketplace, with configurable skip rules.
- Dynamic acceptance windowsWindow length adapts to how close checkout is.
- Reminder notificationsUp to 3 reminders spaced across the acceptance window.
- Offer accept / declineCleaners respond in-app; declined offers escalate automatically.
- Job status trackingPending → accepted → in-progress → completed, visible to both sides.
- Checklists & inventoryPer-property task lists copied to each job for consistent quality.
- Photo evidenceBefore/after photos uploaded by cleaners, stored on the job.
Guest Portal
Each booking generates a tokenized guest link — no Oordio account required. Guests get check-in instructions, FAQs, time-change requests, mid-stay cleaning with Stripe payment, and issue reports.
- Tokenized stay linkOne unique URL per booking, no login needed for guests.
- Check-in instructionsProperty-specific instructions published per stay.
- Time-change requestsGuests can request checkout time changes; hosts approve or decline.
- Mid-stay cleaningGuests can book and pay for extra cleans via Stripe.
- Issue reportsGuests report problems that create tracked issues.
- Portal settingsHosts control which features are enabled per property.
Payments & Payouts
When a job completes, payment logic runs without manual invoicing. Primary and backup cleaners keep the full private rate — no platform fee on relationship-based jobs. Stripe handles rails for both marketplace and direct payments.
- Automatic payoutsCapture and release aligned to job completion.
- Zero fee on relationshipsNo platform cut for primary and backup cleaner payments.
- Stripe integrationStripe Connect for host payouts and cleaner earnings.
- Export & reportsTransaction exports for bookkeeping and tax season.
- Mid-stay guest paymentsGuests pay for additional cleaning through the stay portal.
- Earnings dashboard (cleaner)Cleaners track income from all sources in one place.
Marketplace & Find Work
When the relationship-first ladder is exhausted, jobs go to the marketplace. Hosts post with requirements and budget; cleaners browse, apply, and get matched based on location, reviews, and availability.
- Post a jobHosts publish open jobs with location, time, and pay.
- Find workCleaners browse available marketplace jobs nearby.
- Bid and acceptCleaners apply with bids; hosts accept the best fit.
- Marketplace settingsPer-property toggle to enable or disable marketplace fallback.
- Cleaner scoringReviews, completion rate, and proximity influence ranking.
Messaging & Notifications
In-app messaging keeps coordination tied to jobs instead of lost in SMS threads. Push notifications cover offers, reminders, guest requests, and job status changes.
- In-app messagingDirect messages between hosts and cleaners, contextual to jobs.
- Push notificationsExpo push for offers, reminders, status changes, and guest requests.
- Notification settingsPer-event-type toggles for push and email.
- Unread badgesTab bar badges for pending offers, new bids, and unread messages.
Team, Roles & Invites
Invite managers and assistants with scoped access. Team members get their own login with Admin, Ops, or Viewer roles. Workspace switching lets operators manage multiple portfolios.
- Workspace teamsInvite team members with Admin, Ops, or Viewer roles.
- Cleaner invitesGenerate invite links to bring cleaners into your network.
- Landlord invites (cleaner)Cleaners can invite hosts they work with to connect.
- Workspace switcherSwitch between portfolios when managing multiple workspaces.
- Connected accountsCleaners see all landlords they are linked with.
- Public profilesMarketplace-facing profiles for both hosts and cleaners.
Analytics, History, Reviews & Issues
Operational data lives in the app — not in spreadsheets. Track spend, turnaround times, and job volumes. Review cleaners after each job. Raise and track issues with a documented paper trail.
- Analytics dashboardSpend, job counts, turnaround times, and trends.
- Job historySearchable log of all completed and cancelled jobs.
- ReviewsPost-job reviews visible to both sides; influences marketplace ranking.
- Issues & disputesRaise issues with evidence, track resolution, and maintain audit trail.
- Earnings analytics (cleaner)Income breakdown by landlord, property, and time period.
Automation
Reduce manual work with booking sync, auto-assign, and auto-accept. Bookings flow in automatically, the assignment ladder runs without intervention, and trusted cleaners can auto-accept offers.
- Booking syncAirbnb, PMS connectors, iCal, and manual sources keep bookings current.
- Auto-assign rulesPer-property assignment ladder: primary → backup → marketplace timing.
- Auto-accept (cleaner)Cleaners auto-accept offers from specific landlords.
- Deadline processingBackground worker expires offers and sends reminders on schedule.
- Interval cleaningsRecurring mid-stay cleans on a set cadence.
Shared
Cross-role capabilities
Regardless of role, every user has access to in-app messaging, push notifications, public profiles, user profiles, notification settings, language preferences, FAQs, bug reporting, and improvement suggestions. These appear in each role's profile menu and settings stack.
Ready to run calmer turnovers?
Start in the web app, or download on iOS and Android.